Frequently Asked Questions

 

What Shipping Methods Are Available?

All items are shipped via UPS ground.

How Long Will It Take To Get My Package?

All items are shipped via UPS ground.

Who should I contact if I have any questions?

Please contact Customer Care at customercare@animalcrackers.com.

Do You Ship Internationally?

We do not ship internationally at this time. Sorry!

How Can I Return a Product?

Exchange Policy – NO REFUNDS

Exchange or store credit only – store credit  good for 1 year.

 Purchaser is responsible for shipping charges on exchanges.

Exchanges must be in original condition, tags attached.

 We do not refund shipping and handling charges.

All shipping will be UPS Ground –  if you need expedited shipping please note in message area.

Do I need an account to place an order?

Yes, an account is required to place an order.

How Can I Cancel Or Change My Order

Please contact us within 8 business hours to edit or cancel your order.

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